THE PERLINA PROMISE (FOR EXCHANGE & UPGRADES)

Only applicable to Perlina products with original invoice or proof of purchase (conditions apply to all)

WITHIN 3 DAYS OF PURCHASE

GOLD JEWELLERY
Can be exchanged either for Gold or Diamond jewellery or for a gift voucher equal to the invoiced amount of the jewellery item.

DIAMOND JEWELLERY
Can be exchanged for Diamond jewellery or a Diamond gift voucher equal to the invoiced amount of the jewellery item.

AFTER 3 DAYS AND WITHIN 1 YEAR OF PURCHASE

GOLD JEWELLERY
Can be exchanged either for Gold or Diamond jewellery or for a gift voucher. Exchange value will be calculated at the prevailing price of Gold, and after deduction of manufacturing costs and stone weight.

DIAMOND JEWELLERY
Can be upgraded to new Diamond Jewellery after deduction of remodeling costs,and without exceeding 25% of the invoiced amount the value of the new Diamond Jewellery selected should exceed the amount offered for the old jewellery.

AFTER 1 YEAR OF PURCHASE

GOLD JEWELLERY
Can be exchanged either for Gold or Diamond jewellery or for a gift voucher. Exchange value will be calculated at the prevai ling price of Gold minus1% and alter deduction of manufacturing costs and stone weight.

DIAMOND JEWELLERY
Can be upgraded to new Diamond Jewellery and will be valued for upgrade according to market value of the material content.the value of the new Diamond Jewellery salected should exceed the amount offered for the old jewellery

IMPORTANT CONDITIONS

  1. jewellery for exchange within 3 days must be in original purchase condition and display no evidence of usage.
  2. Jewellery can be exchanged only once within 3 days time period from the original date of purchase.
  3. Exchange or upgrade of jewellery is permitted only upon presentation of the original Perlina purchase
  4. Verification and valuation of jewellery for upgrade, exchange or refund might take up to 4 working days.
  5. Gold jewellery can be exchanged either for gold or diamend jewellery.
  6. Diamond jewellery can be upgraded to diamond jewellery only.
  7. A refund is applicable within 3 days if a manufacturing defect is evident and can’t be repaired or replaced. invoice or a proof of purchase.
  8. Any charges incurred by Perlina the transactions including credit card charges will be deductible in the approved refund cases
  9. The Perlina promise (for exchange&upgrade)does not apply to watches, pearl jewellery or custom-made jewellery.
  10. Jewellery can be exchanged only in the same country of purchase.

By using this website you understand and agree to all of the above.